First, I want to thank you for your continued business and for utilizing our free concierge service. Your continued support has been vital during this difficult time. Your safety and well-big is our top priority. As the Coronavirus situation evolves, it is important that we continue to ensure a safe environment for our employees and our customers. Here are some of the steps we have taken:
~ Handshaking: as difficult as it may be, all of our employees have been instructed to avoid shaking hands with customers or co-workers. However, our friendliness and care of customer service will not diminish!
~ Facility and Equipment Cleanliness: We have increased the frequency and level of cleaning and disinfecting of our buildings, equipment and furniture, with special attention to high-touch surfaces.
~ Supplies: We have secured extra supplies of disinfectants, alcohol wipes, hand sanitizers and gloves for employees to use.
~ Customer Vehicles: Our employees have been instructed to use gloves and mats, as well as wipe down the interior of all guest vehicles.
~ Rental of Loaner Vehicles: Our rental and service loaner vehicles will be thoroughly cleaned and sanitized after each customer’s use. WE have instructed 3rd party rental vehicles providers to do the same.
~ Employee Health Protocols: Our employees are prohibited from reporting to work without a 14 day self-quarantine if they have traveled outside the United States or to a high-impact area (as determined by the CDC) or if they have taken a cruise. As a company, we have also suspended all business travel. We are also instructing our employees to follow the health, hygiene and risk assessment protocols set forth by the CDC.
We are closely monitoring the situation, and we will continue to update our company policies with you and our employees in mind.
From our family to your family, we thank you for your business.